Digitization is a top issue in the business. The impact on the business, the customer relationships and also the suppliers are hotly debated, always citing the classic examples of startups and mega-successful digital players. But what impact does digitalization have on classic companies, and especially on the IT organization?
Digitization will dramatically change IT organizations, as well as existing levels of stability, reliability, and performance of the services deployed, new IT requirements are set for speed, flexibility and scalability of services. These requirements are not superseding, but complementary. An IT of two speeds or the bi-modal IT is used in the long term. Defacto, however, is not a question of two different IT departments, but a symbiosis of different approaches in an "organism", comparable to the left and right hemisphere of a human being - different perspectives and strengths, interacted in one person. The IT organizations must learn to build both abilities and to combine them together, a separation does not lead to a long-term goal.
IT organizations must change and take on this challenge. At the core, digitalization in IT is not about technical challenges, but cultural, organizational and managerial changes. The entire operating model of the IT has to be put to the test and holistically adjusted. Individual measures such as the setting up of labs, partnering with agencies or the organization of hackathons will not bring about a lasting change, but the risk of losing their own employees and of degrading IT to second class (at least in the perception of the employees). Rather, it is necessary to mobilize the potential of one's own employees and to actively shape the path of transformation. This requires a different leadership (digital leadership), which creates freerooms and delegates responsibility.
Collaboration with the business instead of just service delivery and ITIL processes
Digitization leads to new roles in IT, a different kind of collaboration between business and IT (beyond service delivery and ITL processes). Instead of delivering the service as previously defined to the business and working together in the framework of standard ITIL processes, new, additional collaboration models have to be found. This is absolutely essential, especially for innovations, agile process models and the customer focus inherent in digitization.
Digitization will also accelerate external sourcing, since the requirements for rapid scalability can often not be provided internally, while more capacity is needed for new topics such as data analytics, innovation and platform management.
The digital transformation of IT is a mammoth task, but it must be tackled in order to be able to provide its own company with the required IT services in the future and not to leave the field to other external service providers that directly address the business and the IT pass.
Senior Partner
Master of Engineering and Business Administration
At 4C you will not encounter consultants corresponding to usual stereotypes. And certainly not in the person of Joerg Bassen, who - as an engineer - stands for the principle of gravity, that means a down-to-earth attitude, objectivity, careful consideration and thorough analysis. Not only our clients benefit from his “engineer’s viewpoint” and his distinctive analytical skills, but also our internal knowledge exchange and qualification activities for our consultants. In CIO Advisory, Jörg Bassen is our specialist for all CIO topics and the alignment of corporate IT to an efficient, modern and innovative IT service organization. In addition, he develops innovative, digital business models for companies in the Digital Business Innovation Competence Center and anchors them in organizations and IT systems. His consulting focus areas include IT strategy, IT control, digitalization strategy, and digital business model analysis and development. He has extensive experience in various industry sectors.
For Markus Matschi, who combines information technology understanding with business management know-how as an information technology specialist, it is precisely this work on the critical interfaces and bringing together different ways of thinking and seeing that the lasting success of the customer projects, but also the very personal appeal and joy at the daily work.
He specializes in CIO advisory and covers IT strategy and digitization, as well as sourcing and IT governance. He has extensive experience in numerous IT organizations of different industries and company sizes.
Senior Partner
Master of Engineering and Business Administration
At 4C you will not encounter consultants corresponding to usual stereotypes. And certainly not in the person of Joerg Bassen, who - as an engineer - stands for the principle of gravity, that means a down-to-earth attitude, objectivity, careful consideration and thorough analysis. Not only our clients benefit from his “engineer’s viewpoint” and his distinctive analytical skills, but also our internal knowledge exchange and qualification activities for our consultants. In CIO Advisory, Jörg Bassen is our specialist for all CIO topics and the alignment of corporate IT to an efficient, modern and innovative IT service organization. In addition, he develops innovative, digital business models for companies in the Digital Business Innovation Competence Center and anchors them in organizations and IT systems. His consulting focus areas include IT strategy, IT control, digitalization strategy, and digital business model analysis and development. He has extensive experience in various industry sectors.
For Markus Matschi, who combines information technology understanding with business management know-how as an information technology specialist, it is precisely this work on the critical interfaces and bringing together different ways of thinking and seeing that the lasting success of the customer projects, but also the very personal appeal and joy at the daily work.
He specializes in CIO advisory and covers IT strategy and digitization, as well as sourcing and IT governance. He has extensive experience in numerous IT organizations of different industries and company sizes.
