IT Innovation Management

Innovations driven by the IT have in the past often consisted of new software versions, the use of new hardware or the consolidation of services. Real innovation with real business benefit was rather the rarity and more of a random product as the result of a decided innovation process. The main focus of IT was the improvement of its own service delivery and a reduction of the costs, but not the problem solution for the business or even end customer. Process improvement took place based on the demand and change management process according to ITIL and was the translation of mostly concrete ideas of business customers.

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Joerg Bassen
Hans-Martin Schneider

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